Security Questions

I am trying to get a support question answered online through chat. I feel so stupid right now. Here's why..

Jasmine Park: Before I provide any information, please answer your security question correctly.
Jasmine Park: The question is: What is the name of your favorite restaurant?
Kristen Duffey: Olive garden?
Kristen Duffey: or Luigi's
Jasmine Park: Which one is your final answer?
Kristen Duffey: Luigi's
Jasmine Park: I'm sorry but that is incorrect. Please try again.
Kristen Duffey: Olive garden
Jasmine Park: Thank you!



Can't they just ask my mother's maiden name? I look like such an idiot to Ms. Jasmine Park